Shipping & Delivery Policy
At Flukesys Global IT Consulting & Services, we are committed to providing you with the best possible service. This includes ensuring that the delivery of our products and services is smooth, efficient, and timely. Below are the details of our shipping and delivery policy:
Digital Product Delivery
Software Solutions:
- Instant Download: Upon purchase, you will receive a link to download the software instantly.
- Email Delivery: A confirmation email containing the download link and installation instructions will be sent to your registered email address.
- Support: Our support team is available 24/7 to assist with any installation or technical issues you may encounter.
Consulting Services:
- Project Kick-off: Once your consulting service is confirmed, a project manager will contact you within 24 hours to schedule an initial meeting.
- Timely Updates: Throughout the consulting period, you will receive regular updates and reports via email or our project management tool.
Physical Product Delivery
Hardware and Accessories:
- Processing Time: Orders for hardware and accessories are processed within 2-3 business days.
- Shipping Time: Delivery times vary based on location. Typically, domestic shipping takes 5-7 business days, while international shipping can take 10-15 business days.
- Shipping Charges: Shipping charges are calculated at checkout and are based on the weight and dimensions of the items, as well as the destination.
- Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the delivery status of your package.
General Information
Order Confirmation:
- After placing your order, you will receive an order confirmation email. This email will include details of your purchase, estimated delivery times, and any relevant tracking information.
Shipping Restrictions:
- We ship to most countries worldwide. However, certain restrictions may apply due to local regulations and carrier limitations. If there are any issues with shipping to your location, we will notify you promptly.
Customs and Duties:
- For international orders, customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. Please check with your local customs office for more information.
Delivery Issues:
- If you encounter any issues with your delivery, such as delays, missing items, or damaged goods, please contact our customer support team immediately. We will work diligently to resolve any problems and ensure your satisfaction.
Contact Us:
- For any questions or concerns regarding shipping and delivery, please reach out to our customer support team at support@flukesysglobal.com or call us at +1 (123) 456-7890. We are here to assist you 24/7.
Thank you for choosing Flukesys Global IT Consulting & Services. We look forward to serving you and ensuring a seamless delivery experience.
